Frequently Asked Questions


SLR Couture is based in Atlanta, GA. SLR Couture operates exclusively by appointment.

We do not have a physical retail space; our dresses are custom-made. You may choose from our online collection or consult with our design specialist to make sure we create the dress of your dreams.

The best way to reach us is via e-mail at slrcouture@gmail.com

Bespoke Dress Pricing Bridal: Starting at $3,500+ Prom: Starting at $1,500+ Special Occasion: Starting at $600+

Bridal $200 - 2hrs Prom $100 - 1hr Special Occasion $100 - 1hr

All consultations are by appointment only, and must be scheduled in advance. If you need to cancel or reschedule, please notify us in writing at least 72 hours in advance for a full refund, minus any transaction fees. Late cancellations are non-refundable and non-transferable, and a new appointment will need to be booked.

We recommend bringing no more than 2 guests for your initial consultation and fittings (Client +2). Your appointment confirmation email will provide additional details and tips.

Once production begins, design alterations cannot be accommodated. Any modifications must be finalized prior to the start of production.

Bridal Turnaround Timeframe 32-52 Weeks Prom Turnaround Timeframe 4-8 Weeks Special Occasion Turnaround Timeframe 4-6 Weeks

When to Order: We advise booking your consultation at least 12 months in advance, with other dress orders ideally placed 8-12 months before your event. This allows ample time for fittings and any alterations. Production Timeframes: Bridal: 32-52 Weeks Prom: 4 - 8 Weeks Special Occasion: 4 - 6 Weeks

For WEDDING event deadlines within 4-6 months, express services are available at an additional 20% fee. Availability depends on the design and our production schedule. Express Service Availability: Express orders for delivery within 12 weeks are available based on workshop capacity. This option incurs an additional fee and must be arranged prior to ordering. Note that express services are contingent on timely payments, fitting appointments, and client confirmations. For PROM event deadlines within 1 month, express services are available at an additional 20% fee. Availability depends on the design and our production schedule. Express Service Availability: Express orders for delivery within 4 weeks are available based on workshop capacity. This option incurs an additional fee and must be arranged prior to ordering. Note that express services are contingent on timely payments, fitting appointments, and client confirmations.

Yes, we do extend our couture services to international brides. Consultations will be held virtually via video call. At that time we will throughly discuss the entire couture process in detail.

Shipping usually takes between 5-7 business days for domestic shipping within the U.S.A. International shipping usually takes anywhere from five business days to 10 business days, depending on the country. At SLR Couture, we work hard to make sure every package is delivered on time and in excellent condition. However, once your order leaves our showroom we have very little control over UPS or Canada Post and we are unable to make any changes to the package. We do not ship to a P.O Box. All orders are shipped via UPS Ground or Canada Post. Expedited shipping is available for an additional charge. We will send an email once your order has shipped, including a tracking number, so you can follow the package's journey until it arrives at your doorstep. Swatches do not have tracking at this time. For Atlanta Area Customers: Pick-ups are available for dresses at our showroom location or you can choose to have them shipped. Packages are signature required. We are not responsible for packages that are lost or stolen by the delivery carrier. Insurance options are available per request.

Should you choose to have your gown shipped, our preferred shipping partner for both domestic and international shipping is UPS. In the event UPS is not reliable, we will chose another major courier.

If you need to cancel your order, you can only do so providing your gown hasn’t begun production. There is a cancellation fee to cover the cost of administration, fabric allocation, pre-production and pattern preparation associated with your order. You must contact us immediately at slrcouture@gmail.com to discuss the circumstances surrounding the cancellation well in advance of your production date. All custom made items are considered final sale and do not qualify for return, refund or store credits.

Each dress includes care instructions and dry-cleaning recommendations. We recommend using specialized dry cleaners familiar with delicate fabrics and finishes to maintain the dress quality.

Still Have Questions? Email Us Call Us: 678-653-3725 We aim to respond to all inquiries within 72 hours.