Frequently Asked Questions


SLR Couture is based in Seattle, WA. SLR Couture operates exclusively by appointment.

We do not have a physical retail space; our dresses are custom-made. You may choose from our online gallery or consult with our designer for a one-of-a-kind design.

The best way to reach us is via e-mail at slrcouture@gmail.com

Bridal - $5,000 Prom - $2,500 Special Occasion - $1,500 RTW - $1,200

Consultation Fee: Bridal - $250 Prom - $150 Special Occasion - $150

All consultations are by appointment only, and must be scheduled in advance. If you need to cancel or reschedule, please notify us in writing at least 72 hours in advance for a full refund, minus any transaction fees. Late cancellations are non-refundable and non-transferable, and a new appointment will need to be booked.

We recommend bringing no more than 2 guests for your initial consultation and fittings (Client +2). Your appointment confirmation email will provide additional details and tips.

Once production begins, design alterations cannot be accommodated. Any modifications must be finalized prior to the start of production.

Bridal Turnaround Timeframe 32-52 Weeks Prom Turnaround Timeframe 4-8 Weeks Special Occasion Turnaround Timeframe 4-6 Weeks

When to Order: We advise booking your consultation at least 12 months in advance, with other dress orders ideally placed 8-12 months before your event. This allows ample time for fittings and any alterations. Production Timeframes: Bridal: 32-52 Weeks Prom: 4 - 8 Weeks Special Occasion: 4 - 6 Weeks

For WEDDING event deadlines within 4-6 months, express services are available at an additional 20% fee. Availability depends on the design and our production schedule. Express Service Availability: Express orders for delivery within 12 weeks are available based on workshop capacity. This option incurs an additional fee and must be arranged prior to ordering. Note that express services are contingent on timely payments, fitting appointments, and client confirmations. For PROM event deadlines within 1 month, express services are available at an additional 20% fee. Availability depends on the design and our production schedule. Express Service Availability: Express orders for delivery within 4 weeks are available based on workshop capacity. This option incurs an additional fee and must be arranged prior to ordering. Note that express services are contingent on timely payments, fitting appointments, and client confirmations.

Yes, we do extend our couture services to international brides. Consultations will be held virtually via video call. At that time we will throughly discuss the entire couture process in detail.

Domestic U.S. orders typically arrive within 5–7 business days. International orders arrive within 5–10 business days, depending on the destination.

All orders ship via UPS Ground or Canada Post. We do not ship to P.O. Boxes. Expedited shipping is available for an additional fee.

Yes. A shipping confirmation email with a tracking number will be sent once your order ships.

Once your order leaves our showroom, we are unable to make changes, as delivery is handled by the carrier.

Yes. Seattle area clients may choose showroom pickup for dresses or have their order shipped.

All shipped packages require a signature upon delivery. SLR Couture is not responsible for lost or stolen packages once released to the carrier. Shipping insurance is available upon request.

If you need to cancel your order, you can only do so providing your gown hasn’t begun production. There is a cancellation fee to cover the cost of administration, fabric allocation, pre-production and pattern preparation associated with your order. You must contact us immediately at slrcouture@gmail.com to discuss the circumstances surrounding the cancellation well in advance of your production date. All custom made items are considered final sale and do not qualify for return, refund or store credits.

Each dress includes care instructions and dry-cleaning recommendations. We recommend using specialized dry cleaners familiar with delicate fabrics and finishes to maintain the dress quality.

Still Have Questions? Email Us: slrcouture@gmail.com Call Us: 678-216-7719 We aim to respond to all inquiries within 72 hours.